Frequently Asked Questions

Cake FAQs

  • Inquire about a luxurious wedding cake experience or celebration cake using the form on our contact page. We will reach out with our availability and next steps.  Additional inspirational pictures can be submitted by email to info@delacremestudio.com!

  • A few weeks advance notice typically works for celebration cakes, but we can book up months in advance during wedding season. To be safe, get in touch with us as soon as you know the date of your event. For wedding cakes, most clients book us as soon as they know they’re engaged—that way they’re much more likely to secure their wedding date.

  • Our custom-made cakes are priced individually based on the detail and on the labor involved. After a design consultation, either by email, over the phone or in person, a custom quote will be provided for your creation.

    Wedding cakes start at $1,500
    Celebration cakes start at $350

  • All orders require a 50% non-refundable deposit at the time of the order to hold the date, with the balance due two (2) weeks prior to delivery/pick up. Cake orders placed with less than two weeks notice require payment in full at the time of ordering. For wedding cakes, we do accept a $250 ‘save-the-date’ deposit until all design details have been approved. We accept all major credit cards and checks, as well as good old fashioned cash. There is a 3.25% processing fee on all credit card orders.

  • We offer complimentary tasting appointments for our wedding clients and these can be scheduled any time after booking and up to six weeks prior to your event. These appointment are often scheduled at the same time as your design consultation.

  • Sorry to disappoint, but we’re not that kind of bakery. We are by-appointment only. Since we make everything to order, I’m afraid we are not open to the public as a walk-in place to buy sweet treats.

  • We sure do! Our standard delivery range is roughly within one hour of Downtown Saint Louis. Longer deliveries are determined on a case by case basis. Delivery fees are calculated by distance traveled.

    We don’t recommend clients self-transport carved/3D cakes, or cakes over 10 inches tall and are not responsible for any damage that may occur to any client-transported cake once it has left our studio (although if we can, we will do anything we can to help).

  • Nope! We won't even attempt it. All of our cakes are either picked up by the client or hand-delivered by the studio. Too much time and effort goes into creating our detailed cakes, and we like to make sure that they arrive in perfect condition.

  • Yes! The De la Creme team will happily transport your wedding or corporate event cake by air or create it on-site. At least one cake artist travels with each destination cake to ensure our level of excellence is maintained upon delivery.

  • • Orders are not confirmed until we receive your signed contract and either a $250 ‘save-the-date’ deposit (if design is still TBD) or a 50% non-refundable deposit (for cakes with approved designs). If we do not receive these within five (5) business days of your quote, your date may become unavailable.

    • Wedding cake designs/flavor selections need to be finalized at least thirty (30) days before the event. Changes after this point cannot be guaranteed, and may result in additional costs. 

    • If you cancel your order within five (5) business days of the event, your balance payment is still due.

“Heidi is a true artist! I’m obsessed! One of the best investments I made.”

—Ashley W.

Delivery

  • Delivery is required for all wedding cakes and for some multi-tiered celebration cakes. Delivery is $65 plus $3 per mile one way from De la Crème Creative Studio. The Studio requires a time “range” for delivery of your cakes, as provided by you. The Client is responsible for confirming this time with venue staff or wedding coordinator. Call to inform us of any changes to time range for delivery, as soon as possible. Cake tables must be set up and ready before the start of this time range. Plateaus, pedestals, and risers must also be in place if we are not the providers.

  • Outdoor settings are unpredictable. While The Studio will do everything in its power to minimize weather damage, cake and sugar will melt in temperatures above 72° and in high humidity. Deliveries to outdoor sites are scheduled as close to the event time as possible, to allow for any last minute changes to cake table location or risks of damage, due to weather. The Studio is not responsible for damage caused by weather.

Returns & Cancellation

  • We promise to do everything in our power to deliver a cake or cake class that exceeds your expectations. We will work with you on every level to make sure you are completely satisfied and happy with your cake or cake class.

  • • Cakes canceled prior to the 14 day lockout date can be refunded up to 50% of any balance paid. The 50% retainer will not be refunded. Cakes canceled after the 14 day lockout date will not be refunded. Full balance of payment is due on any cakes canceled by Client within five days of event.

    • In the event that something occurs to affect your scheduled event date – please contact us to discuss options. Communication is key, if you are up-front about any issues about your date we will work hard to accommodate you. We understand things can come up that are out of your control. If we are not able to accommodate your new date, The Studio will consider your event to be “canceled” and our cancellation policy will apply.

  • • In-person classes take place at our St. Louis studio unless otherwise noted and all sales are final. While we are unable to issue refunds, we will do our best to place you in a future workshop if you need to cancel. Please reach out by email to discuss.

    • We reserve the right to cancel classes/workshop at any time due to weather emergencies, illness, venue availability, or other circumstances beyond our control. If we cancel the workshop, we will issue you a full tuition refund.

  • Digital downloads are non-refundable. PDF digital download are delivered via an email containing a link directly after purchase. All tutorial or template PDFs are yours to keep forever but the link to download them does expires after 24 hours. Be sure to download straight away although we can always reactivate link upon request.

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